Intranet Site Redesign

OVERVIEW

Redesigning of a company's intranet website which is used by more than 20,000 employees across different countries. The intranet site enables all employees to access essential company information and resources.

Overview

Redesign Site

Team

Maryam Habibi, Product Team, External UX/UI Designers.

My Role

UX/UI Designer, design concepts, guidelines and governance rules, user researcher and interviews, feedback and recommendations

The Challenge

Employees spend too much time finding resources and they have to rely on other people to find important documents.
The navigation on the site was unintuitive and complicated
The Home page was cluttered with too many links
Search results are old and irrelevant
Steep onboarding curve for new hires

Project Focus

Redesigning Intranet Site

The Outcome

A new employee intranet portal was successfully launched in September 2021 to users globally. As a result of my engagement with product team, the new design enables employees to more easily navigate and access documents and resources. It also increased self-service and allowed employees to search and find information without relying on others.

Duration

Jan 2020 - Sept 2021

Tools

Adobe XD, Sketch, Zeplin, Miro

My Responsibilities

Established specific design guidelines to mature user-centered practices
Designed concepts for the employee page, onboarding pages, and news sections
Identified rules for all components and page patterns used throughout the site
Performed multiple heuristic evaluation of the site during different stages of product cycle
Consulted the designer to provide feedback on UI design of the site
Conducted two rounds of usability reviews during different phases of the project
Improved content strategy, structure and information architecture of the site

Design Concept

In this case study, I am focusing on showing the work for design concepts, guidelines, and rules for redesign of intranet site project.

Design Concept

The profile page wasn't designed as part of the MVP, and the designer from the external team used a Salesforce template that they had. I created a design concept for the team to present the data on the profile page in a cleaner, more organized, and easier to scan layout with a better visual hierarchy of information.

Before

After

Design Guidelines

As the project proceeded, I uncovered a series of design inconsistencies while conducting a heuristic review. There were issues with basic design principles such as proper use of white space, alignment, hierarchy, consistency, and grouping. Therefore, I took the new profile design and created detailed guidelines centered around core design principles to educate the team members.

Design Guidelines

Design Rules and Governance

A set of seven unique page patterns were defined, each organized around user goals. Specific rules and guidelines were defined for the content and design elements associated with each page pattern. These rules were also useful for ongoing governance to maintain consistency and cohesiveness across pages/sections in the site.

Components Design Rules

Here is the screenshot view of all the rules and guidelines for all components.

Below are three examples of components with rules.

Page Pattern

Identified seven page patterns and each page pattern included:

Goals of the page pattern
An example image of the pattern
General page layout rules and variations
Listing of associated components that are "allowed" on the pattern
Provide guidance/rules on relationship to other page patterns

Here is the screenshot view of some rules and guidelines for page patterns.

Here is an example rules for App page pattern with all the components.